Role: Patient and Community Outreach / Program Support
Time Frame: January – May (flexible)
Time Commitment (range): 10-20 hours, 2-4 days/week, evenings and weekends included
Compensation: Unpaid internship; may be eligible for college/class credit
The Metro NY Region of The Leukemia & Lymphoma Society (LLS) is seeking an energetic, personable, and detail-oriented intern to assist in the area of Patient and Community Outreach. As the leading source of free blood cancer information, education and support for patients, survivors, families and healthcare professionals, LLS helps patients navigate their cancer treatment and ensures they have access to quality, affordable and coordinated care. We also engage in significant advocacy and research efforts in pursuit of the goal of curing blood cancer and ensuring health equity. In the meantime, patients need help before, during and after their diagnosis and treatment. LLS is the leading nonprofit that does just that and the person in this position will implement strategies in support of our goals including: connecting more patients with LLS, providing ongoing support, offering educational resources, directing patients to quality care, and building stronger relationships with healthcare providers and community members.
The Patient and Community Outreach internship is an ideal opportunity for an energetic, dependable and personable candidate interested in pursuing a career in non-profit management, healthcare education, volunteer management, public health, human services (or other similar fields) while making a difference in the lives of people affected by blood cancers. Selected interns will gain valuable experience in building interpersonal skills, database and volunteer management, patient advocacy, community relations and educational event planning. Students currently enrolled towards a degree in the following areas are strongly encouraged to apply: Healthcare, Public Relations/Health, Communications, Public Administration, Human Behavior, Sociology, Psychology, or other related areas of study.
**We are unable to accept Social Work students due to the specific supervision requirements needed.
Competencies
- Communicates information and ideas effectively and succinctly in writing and verbally; skilled at virtual presentations
- Bilingual in English and Spanish preferred
- Supports and collaborates with Patient and Community Outreach Managers (PCOMs), region staff and volunteer team; puts big picture success ahead of personal goals
- Independent work ethic; able to analyze and break down larger tasks into smaller, more achievable goals using initiative, research and ingenuity
- Approachable and humble; willing to ask for help as needed
- Competent in using, and willing to learn, new technology in order to accomplish goals; for example, Salesforce, Microsoft Outlook/PowerPoint/Excel/Word, social media, ZOOM
- Embraces diversity, strives to create engaging and mutually supportive working relationships, and acts with empathy and compassion
- Organized with exceptional follow through; able to follow directions with keen attention to detail
- Familiar with the healthcare landscape of the Metro New York region (NYC boroughs and Long Island, NY) preferred; ability to travel to events/meetings in the region as needed/appropriate
- Able to speak with patients and caregivers in distress using active listening, empathy and patience
- Experience in program development and community engagement, or willingness to learn
- Volunteer management experience and/or experience as a volunteer preferred
Activities may include but are not limited to:
- Speak directly with patients and family members to inform them about LLS programs and resources, answer questions and offer additional support as needed; track and log communications in Salesforce
- Encourage and engage regional volunteers; support creation of targeted recruitment strategies and a sustainable engagement plan for current volunteers
- Assist Patient and Community Outreach Manager with outreach to community organizations, local healthcare providers and hospital systems to increase awareness of and engagement with LLS programs and services. Attend community and healthcare-related events as a representative of LLS during daytime, evening or weekend hours.
- Help to create and implement sustainable marketing strategy to increase awareness of regional programs and general LLS services.
- Maintain electronic inventory files and providing data entry support on the Salesforce system
- Work with the Patient and Community Outreach Managers to research and develop new projects as appropriate to ensure that we are meeting patient needs across Long Island and NYC boroughs
TO APPLY:
Send a resume and a 1 page cover letter outlining why you are interested in the role and would be a good fit for the role to: MetroNYIntern@lls.org