The Credit & Collections Specialist with Customer and Consumer Service responsibilities.

Description:

Credit and Collections

· Working with the Customer Service and Account Receivable to resolve any disputes on customer billing.

· Set up and maintain customer account information

· Ensuring controls around securing payment are adhered to

· Communicating with customers via telephone, mail and email regarding timely payment

· Run reminders and statements

· Responding to customer queries

· Other ad-hoc duties to meet team objectives

Customer/Consumer Service

· Answer phones

· Warranty inquires

· Technical help to consumers

· Warranty procedure

· Order, invoice and backorder inquires by phone or email

· Office mailings

· Invoices

· Promotions

· Mass catalog mailing for customers and Sales Reps.

· Mass backorder mailing/emailing 2-3 per year

Profile

· Intermediate knowledge of Microsoft Excel

· Excellent written and verbal communication skills

· Proactive and self-motivated