Who is Interactions?Interactions, LLC is the world’s largest independent AI company. We operate at the intersection of customer experience and AI – two of today’s most innovative and dynamic industries. Since 2004, we’ve helped leading companies like MetLife, Citi, Shutterfly, and LifeLock have millions of successful conversations, resulting in saving operational cost and increasing productivity.Interactions’ 5-year vision is to accelerate a transition from today’s frustrating and uninspired customer service experiences into amazing conversational engagements! Allowing customers to communicate in their own words and on their channel of choice, to accomplish tasks, all without having to go through an agent. In doing this via our conversational AI engine, our customers benefit from dramatically improved customer experience and increased customer engagement, while also saving significant and demonstrable operational expenses.Job DescriptionAs a member of one of our Technology teams, you will contribute to building solutions that use natural language processing, cognitive computing, and artificial intelligence applications or the frameworks and infrastructure that support them.You will be part of the valued team that provides the all-important data that drives Interactions’ technology. As a member of this team, you will be responsible for analyzing and annotating spoken and written dialogues involving multiple speakers (e.g. text chats, phone calls). Tasks include transcribing speech into text; identifying important entities in speech and text (e.g. people names, business names, addresses, etc.); and classifying the intent of a speaker (e.g. seeking assistance, returning a call, making a reservation, etc.). You will provide valuable transcriptions and annotations that drive our English and Spanish technology development.You will be able to annotate most data remotely from home; you will also be asked to annotate sensitive data in our on-site clean room on a part-time basisEssential Job FunctionsTranscribe verbatim audio recordings, single and multi-speaker, of varying dialects, accents, etc. while adhering to guidelines.Identify and annotate key words and phrases within text.Annotate audio and text with the “intent” of the speaker.Adapt to changes in guidelines, priorities and environments.Proofread your own work and others’ for accuracy and quality assurance. Interpret ambiguous speech and transcribe it as accurately as possible based upon internet research (e.g. locating the actual address, finding the exact spelling of person names, business names, etc.)Maintain confidentiality of sensitive information.Requirements:Native/near-native speaker of English and Spanish (preferably Latin American).Strong bilingual written and oral communication skills.Excellent analytical and organizational skills.Detailed-oriented, with a strong grasp of grammar and spelling.Dependable, self-motivated and able to work independently with minimal supervision.Some familiarity with computers and with Internet research.Minimum 30 hours per week (with flexibility).Work part-time on-site to annotate sensitive data,Pluses:Associate’s or Bachelor’s degree (completed or in progress).Fast typing speed with high accuracy.Previous transcription and/or annotation experience.Experience with Mac OS.As a condition of employment Interactions may require satisfactory completion of a background screening and testing for illegal drugs.Why Work at Interactions?We’ve created a culture of people who are dedicated to helping each other and the company succeed. We take time to celebrate wins and recognize accomplishments. Whether it’s a seasonal event or friendly competition, we’re always thinking of new ways to have fun.Our team’s health and well-being is important to us. In addition to a full suite of benefits, we offer 5 weeks of time off with pay, 401k matching, paid parental leave and flexible work schedules. We are all committed to the company’s success by being valued shareowners and are incentivized through individual performance and company results. Come join us!Interactions is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, marital status, age, disability or protected veteran status, or any other characteristic protected by law.