APM Terminals operates one of the world’s most comprehensive port and integrated inland service networks. We’re uniquely positioned to help both shipping line and landside customers grow their business and achieve better supply chain efficiency, flexibility and dependability.
We are looking for a Senior Business Analyst to join our team based in Elizabeth, NJ.
APM Terminals offers tremendous growth, career and leadership opportunities for those with the ambition, drive and dedication to become one of the best. If you see yourself being part of a team that helps the global economy grow through our worldwide network of customers and terminals, then we want to hear from you!
The Senior Business Analyst will be responsible for managing the operation, maintenance, versioning and upgrading of applications throughout their lifecycle. This includes best practices, techniques and procedures essential to a deployed application’s optimal operation, performance and efficiency and understanding the related back-end IT infrastructure.
Owns the application life cycle from implementation through improvement, testing, planning and optimization to improve the business operations, using skills like LEAN and ITIL.
Establish and maintain the baseline for application performance and availability. Responsible for defining the system goals and KPIs and define how they are measured. Responsible for sharing that information with the business and associate them to business metrics to drive business improvement.
Responsible for managing the support organization and working as the escalation point for support issues while ensuring SLAs are met
Responsible for all documentation about the application including overall purpose, data flows, infrastructure and test plans according to regional standards
Providing specialist knowledge for their application to all stakeholders
Owns incidents and problems across system landscape and expected to drive any P1 calls with MIM and ensure proper problem management is followed up and concluded
Change owner for all changes that involve the application, including underlying infrastructure changes to ensure the changes are reviewed, signed-off, implemented and validated
Responsible for coordinating communications with terminal Labor Relations and Legal that could be impacted by application usage and changes.
Providing input in design and functional specifications
Producing deliverables related to the project(s) assigned and assisting in post implementation support
Partnering with business liaisons and technical teams to understand and define system goals, issues and technical system requirements
Partnering with designers and development team to system functionality is built to a high quality
Responsible for ensuring that the system lifecycle is followed, and all IT governance processes and procedures are adhered to
Responsible for application upgrades, including hardware, software or operating systems, interfaces, performance tuning, analyzing data and trends
Responsible for initiation of improvement projects
Perform business service reviews with terminal operations and stakeholders at least monthly
Responsible for exploring and enhancing automated tested for the applications where possible