Division of Regional Affairs
Utica Regional Office
Reference No. UTC_PUG _2021
Application Deadline is November 12, 2021
Paid, Part-Time Placement for Undergraduate Students
The New York State Office of the Attorney General (OAG) is seeking an undergraduate student to serve as a student mediator for pay in the Utica Regional Office (RO). In addition to its other activities, the RO prosecutes businesses and individuals engaged in fraudulent, misleading, deceptive or illegal trade practices, and mediates thousands of complaints each year from individual consumers. A large percentage of these complaints are resolved satisfactorily through an informal mediation process. The student mediator is an integral part of this mediation process. This is a remote placement, and the selected student will telework for the duration of the placement. Students must have access to a reliable computer, a secure internet connection and a phone.
Student mediators act as consumer advocates in negotiating consumer complaints with merchants. Each student mediator is assigned a number of consumer complaint files covering a broad range of consumer issues including retail sales, mail order transactions, credit transactions, telemarketing, warranty problems, home repair and automobiles.
The student is exposed to the Office’s procedures and philosophy and deals directly with consumers and merchants to resolve the complaints. Students are taught interviewing techniques and will have the opportunity to develop analytical skills as they learn to focus on the underlying issues to reach a resolution of each complaint. While each complaint is reviewed by a member of our professional staff, the students typically exercises significant discretion and independent judgment. Consumer Representatives, experienced volunteers or lawyers, supervise the students.
- Applications from students entering their first year of college/university during the academic year 2021-22 semester will not be considered.
- To be eligible for a paid placement, applicants must be able to demonstrate they are full-time undergraduate students in good academic standing as defined by their schools.
- Applicants with availability for the full academic year including winter and summer breaks are preferred.
- While attending school during the fall and spring semesters, applicants must be available to work 15 hours per week during regular business hours and up to 30 hours a week during the winter and summer breaks.
- The selected candidate will be hired as a student assistant and paid hourly at the undergraduate student rate, which is $13.86.
- Applications will be accepted online and this placement will be filled on a rolling basis.
- Applicants must be available by video conference for interviews.
- Applicants must be eligible to be employed in the US. NYS residency and US citizenship are not required.
- Applicants are encouraged to learn more about the OAG prior to submitting their applications by visiting the Divisions and Bureaus and Media sections of the OAG website.
How to Apply
The following section provides detailed information about the application process and application requirements. Please review all of the instructions before applying online here: www.ag.ny.gov/job-postings.
Applications are being received online. Applications are submitted separately for each bureau/regional office, and an applicant’s candidacy for each application is determined separately by each bureau/regional office.
The following documents are required for each application that is submitted:
-You may address to Legal Recruitment.
-Indicate why you are interested in a placement with the OAG, why you are the best candidate and your career aspirations.
-Indicate your availability and preferred work schedule.
¨ Current resume
¨ List of three (3) references.
-Only submit professional (i.e., supervisor or professor) references.
-Indicate the nature and duration of your relationship to each reference.
-Include contact information and email addresses for each reference.
-Please note, your references will not be contacted until after you interview for the position.
– An unofficial transcript is acceptable.
-Please provide a piece that best demonstrates your writing and analytical abilities.
-This can be a paper that you prepared as a school assignment.
Failure to submit a complete application will delay the consideration of your candidacy.
We ask that you allow at least three (3) business weeks for your application to be processed and reviewed by the hiring bureau. After three (3) weeks, if you wish to inquire about the status of your application, please click here.
If you have questions about a student placement with the OAG, the application process or need assistance with submitting your application, please contact the Legal Recruitment via email at firstname.lastname@example.org.