The Mayor’s Office of Operations is seeking policy interns to support the work of the Project and Performance Management Team during summer 2021. The ideal candidate will be familiar with New York City government and be able to think creatively, embrace new approaches and pioneer innovative solutions to complex urban issues.
About the Office: The Mayor’s Office of Operations works to make New York City government more effective and efficient. The Office is responsible for managing and coordinating multiagency initiatives and using data to help the City make informed policy decisions and strategic, targeted investments. The Office oversees the daily operations of City agencies, coordinates City initiatives, and assists agencies in improving service quality and in measuring performance to provide greater accountability. For more information about the Office of Operations, please visit www.nyc.gov/operations.
The Project and Performance Management Team supports policy and program implementation across the City. We work with City agencies and offices to launch new initiatives, improve existing projects and develop crossagency relationships and work plans in order to drive efficiency and deliver on the Mayor’s equity agenda. We also track and monitor the progress of mayoral commitments and initiatives.
About the Role: The Intern will serve as technical and analytical support to the Project and Performance Management Team. Each intern may also be responsible for one or more discrete projects and be expected to manage the project(s) to completion. As the Project and Performance Management Team manages a portfolio of initiatives spanning all City agencies, we will work with each intern to find projects geared towards each intern’s academic interests and professional goals. Interns will have the opportunity to take part in any professional development sessions offered during their time in the role.
Example initiatives include:
• Developing new strategies for information sharing, such as introducing technological systems/databases that create greater efficiency and common data pools
• Connecting agencies with overlapping functions to ensure the most effective use of resources and consistent outcomes,
• Analyzing agency operations to identify and, when appropriate, implement operational efficiencies,
• Working with agencies to enhance customer service to New York City residents and businesses.
Specific responsibilities of the internship include, but are not limited to:
• Providing assistance to team members, including quantitative and qualitative analysis, evaluation of best practices, and the identification and assessment of operational improvement opportunities at different agencies.
• Providing project management assistance, including developing and maintaining project plans and other documents, managing and coordinating project elements, reviewing agency and interagency work products, and ensuring efficient progress on implementation.
• Providing organizational and analytical support for the team’s COVID emergency response and recovery efforts which may include, but are not limited to: testing operations, vaccine distribution, and business health and safety inspections.
• Familiarity of urban issues, especially New York City government and current city affairs/politics;
• Familiarity of New York City’s operational agencies; willingness to learn about NYC operational agencies
• Ability to think creatively, embrace new approaches and pioneer innovative solutions to intricate problems;
• Flexibility, multi-tasking capability, and enthusiastic work ethic;
• Strong written, verbal and interpersonal communication skills;
• Some knowledge of MS Office (i.e. Microsoft Word, Excel, PowerPoint, MS Project) and internet research;
• Matriculation at an accredited college or graduate school. Employment is conditioned upon continuance as a student in a college or graduate school;
• Student can work up to 20 hours while school is in session, up to 35 hours during weeks when on break.
• Interviews will be held remotely.
• As of the time of posting, this role is expected to be conducted remotely. Applicants are not required to be based in New York City, but their working hours for this internship are expected be within the hours of 9am-5pm EST Monday-Friday.
• Internship start and end dates are flexible. Interns should expect to work 10 or more weeks.
Compensation: Due to financial constraints resulting from the COVID-19 pandemic, this internship is not currently funded by the City of New York. Candidates must either:
1. Receive school credit for participating in this internship for the duration of the internship, or
2. Receive funding from an external source (e.g., school, fellowship, scholarship, etc.) for the duration of the internship.
Candidates will not be asked to demonstrate credit or funding until being offered an internship.
To Apply: Submit application materials, resume, and cover letter here. Applications must be submitted by March 31, 2021. Applications will be reviewed on a rolling basis.
The City Of New York And The Office Of The Mayor Are Equal Opportunity Employers