Retail Sales Associate (Malvern Retail Store)- R52355
***NEW COMPETITIVE PAY RATES IN OUR QVC FRAZER OUTLET***
Reporting to the store leadership team the Retail Store Team Member will perform many duties to provide a high standard of customer service, inventory processing & control while promoting QxH brands to all who visit the outlet stores.
To attend to customer requirements promptly, courteously, and efficiently thereby building a high degree of customer loyalty and repeat business.
To respond to customer enquiries effectively & efficiently, resolving customer issues where possible at first point of contact.
To provide a positive image of QxH to every customer in line with the QxH brand & values.
To promote sales by way of merchandising, product knowledge.
To Process sales & refunds through the stores epos system.
Ensure the till drawer is counted prior to store opening and any discrepancies reported to store management.
Maintain and complete all necessary documentation for refunds, sundries & voids.
To disposition customer returns to the correct channel.
To inform staff & management of any security issue
Stock Room Duties
To receive deliveries ensuring the correct documentation is present
To check, price & make good for sale all products received on pallets and record any discrepancies.
To ensure all product is clearly ticketed displaying the correct information.
To ensure the product from the stock room is brought onto the sales floor timely and displayed in the correct area
To ensure the correct positioning and the information held on POS material is relevant to the product.
Reporting & recording any damaged goods, not fit for sale.
Maintaining a high standard of store cleanliness, appearance, and hygiene to promote a good image to the customer.
What You Bring:
Good communication skills
High level of customer service standards.
High level of awareness for health & safety in the workplace.
Must exhibit a professional demeanor and a positive attitude.
Ability to multitask and prioritize in a fast paced environment.
Ability to comply with all company policies and procedures.
Minimum Education: High School Diploma or the equivalent.
Minimum Experience: None
Preferred Experience: 1 year of retail experience or in a similar function preferred.