Safilo is looking for a positive and effective individual for a position in the Customer Service Department. The Customer Service Representative will be included in the North America team based in Secaucus, NJ. S/He will under general supervision, receive and process customer orders by phone, fax or email. S/He will also verify stock status, quote prices and answer product and policy inquiries. This position reports to the Call Center Supervisor/ Manager.Key Accountabilities:Answers telephones by giving greeting, name and answers to questions in a courteous manner, replies to faxes and emails per department standards.Enters orders accurately.Gives customer order reference number for each order placed.Answers inquiries about products relating to technical properties, size, color, features, benefits and availability.Opens research tickets as needed including all relevant information.Offers alternative suggestions when product is unavailable.Supplies responses concerning back orders, NLA items, temple changes, parts, etc.Transfers and/or conferences customers and salespeople to mailboxes or other departments as needed.Processes customer’s special requests using special instructions, modifying shipping, etc.May cover switchboard receptionist when needed.Performs a variety of tasks for internal departments such as Sales Administration or Marketing.Relays customer concerns to lead reps and/or supervisors.Performs other duties as directed.Role competencies and skills:Proven customer support experience or experience as a client service representative is preferred.Excellent Interpersonal & Communication (both verbal & written) skills.Ability to multi-task, prioritize, and manage time effectively Knowledge of Microsoft Office along with keyboarding skillsStrong phone contact handling skills and active listeningFamiliarity with CRM systems and practices is preferredCustomer orientation and ability to adapt/respond to different types of customers.Prior experience in SAP is a plus.