SummaryWe are hiring a Customer Service Representative to manage customer queries and complaints. Customer service representatives help customers with complaints and questions, give customers information about products and services, take orders, and process returns. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.Flexible schedule within Monday – Saturday 8 am to 8 pm based on business needs and your availability.This will be a remote job after the training period. You will need to come to the office during your training period.Job DutiesE-commerce customer service position (B2C online store, Amazon, eBay, etc.)Working in a dynamic team meeting Customer Acquisition GoalsInteracting with customers through CRM platforms such as Desk.com and Reply Manager, LiveChatLiaison between the customer and companySupporting customers with order managementSupporting customers with sales and product inquiriesUpdate our internal databases with information about technical issues and useful discussions/feedback from customersData entryNo phone calling involvedSkillsExcellent verbal and written communication skillsDocumentation SkillsAbility to prioritize tasks in a fast-paced environmentRequirementsMinimum Education: High School Diploma or equivalentStrong written and oral communication skillsRead and write in fluent EnglishMaintain a positive attitude while performing repetitive tasksHave access to reliable high-speed internetBe able to type accurately and timelyNew employees to Spigen Inc, will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit e-verify.govPreferredSome College/College Degree PreferredExperience with MS Word, Excel, and Google DriveExperience with Help Desk Ticketing Systems / Help Desk SoftwareWork HoursFlexible schedule within Monday – Saturday 8 AM – 8 PM based on business needs and your availability.BenefitsPaid Sick-Leave, Free lunch etc.After you submit your resume for review, we will contact you via email if we are interested in considering you as a potential candidate.