Summary· We are hiring a Customer Service Representative to manage customer queries and complaints. Customer service representatives help customers with complaints and questions, give customers information about products and services, take orders, and process returns. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.Job Duties· E-commerce customer service position (B2C online store, Amazon, eBay, etc.)· Working in a dynamic team meeting Customer Acquisition Goals· Interacting with customers through CRM platforms such as Desk.com and Reply Manager, LiveChat· Liaison between the customer and company· Supporting customers with order management· Supporting customers with sales and product inquiries· Update our internal databases with information about technical issues and useful discussions/feedback from customers· Data entry· No phone calling involvedSkills· Excellent verbal and written communication skills· Documentation Skills· Ability to prioritize tasks in a fast paced environmentRequirements· Minimum Education: High School Diploma or equivalent· Strong written and oral communication skills (Must be proficient in the English language.)· Quick thinker and multi-tasker· Some College or Bachelor’s (preferred)· Experience with MS Word, Excel, and Google Drive (preferred)· Experience with Desk.com or other customer service platforms(preferred)BenefitsPaid Sick-Leave, Free lunch etc.After you submit your resume for review, we will contact you via email if we are interested in considering you as a potential candidate.