That home away from home feeling starts with you. When a guest walks into their room for the first time, the details of that room need to confirm they made the right decision staying with us. Crisp linens, perfectly placed pillows, a sparkling mirror, fresh scents welcoming them to the Jersey Shore. All of these details add to the guest experience which lead to customer satisfaction and loyalty.
The Housekeeping Supervisor reports to the General Manager.
- Assist management in hiring, training, scheduling, evaluating, and motivating employees
- Organize, supervise and coordinate the work of housekeeping staff on day- to day basis
- Ensure excellence in housekeeping sanitation, safety, comfort and aesthetics for hotel guests
- Responsible for the overall cleanliness and aesthetic upkeep of the hotel including but not limited to entrance, lobby, guest corridors, rooms, parking lot and pool
- Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeepers to ensure quality standards
- Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms
- Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry
- Document and resolve issues with discrepant rooms, safety hazards, accidents or injuries with the Front Desk
- Maintain regular inventory and checking of furniture, linen, uniform, equipment in the hotel
- Prepare, distribute, and communicate changes in room assignments
- Follow all company safety and security policies and procedures
- Ensure uniform and personal appearance of self and staff are clean and professional
- Welcome and acknowledge all guests according to company standards
- Anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation
- Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees
- Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance. Ability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, kneel, or walk for an extended period across an entire work shift.