Join the team that has been bringing Lancaster news for over 225 years! Our customer service representatives are responsible for providing excellent customer service to customers and circulation carriers. This position is located in our new facility on Hempstead Road in the Greenfield Corporate Center. Must be available to work every weekend and possibly a few days during the week. Our full-time employees enjoy benefits like, medical, dental, vision and paid time off. To learn more about the company and benefits, visit our careers page! www.steinmancommunications.com/careers

Essential Job Functions:

• Work well with staff and supervisors
• PC computer operations and software products such as DTI/Newscycle and Inforad
• Provide courteous and efficient service to all callers by answering phone promptly and courteously, and always conducting yourself in a professional, helpful, and caring manner in spite of circumstances
• Inbound and outbound telephone responsibilities
• Follow all Standards and Acceptance guidelines and memos
• Know and understand all rates pertinent to the products and programs you sell
• Maintain acceptable production and accuracy levels
• Serve the needs of carriers and news dealers so they can meet customer expectations
• May complete recurring reports, standard form letters and memos
• May assist Circulation District Managers or management with project needs
• Ability to work in a fast paced environment

Qualifications:

• High school diploma or equivalent
• Previous customer service experience is preferred
• Ability to speak clearly and use proper grammar
• Basic keyboarding skills