Solutions Architecture Analyst

Company Overview

The Northridge Group (“Northridge”) is a management consulting firm that helps to improve customer service and productivity. Northridge has served clients which include major telecommunications carriers, Fortune 500 companies, institutions of higher education and state, local and federal governments. We have an unwavering commitment to our employees, providing the tools needed on the job and access to learning and development resources.

Position Summary

The Solutions Architecture Analyst is responsible for building and supporting internal processes, systems, and technology. He or she will leverage an already developed analytical skillset that includes proficiency in one or more programming languages (R/Python, SQL, etc.)

Job Responsibilities

· Support the development and implementation of internal processes, systems, and technology

· Build data models, process automations, and visualizations across platforms

· Use data and best practice insights to help achieve business objectives

· Accountable for the timely and successful completion of client deliverables

A successful Solutions Architecture Analyst is:

· Able to work independently and as a part of a team

· Able to balance multiple priorities to achieve objectives in a challenging and dynamic business environment

· Highly collaborative and works proactively to provide internal support

· Comfortable with ambiguity and can effectively lead change efforts

· Detail oriented and thrives on solving complex challenges

Job Requirements

· This position is a part-time

· Experience in Contact Center agent workflow/routing is desired

· Bachelor’s degree is required

· Proficiency in R/Python, SQL, Tableau, PowerBI, and Excel

· Developed analytical and operational management skills; proficiency with trending, time-series analysis, and regression analysis

The Northridge Group is an equal employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.