Responsible for providing advisory services to customers on how to manage any health conditions they are experiencing as part of the Health Corner initiatives. Oversee multiple Health Corner sites and employees within a given Area. The primary goal is to ensure the successful utilization of Health Corners within the Walgreens stores. Provides oversight to the Health Corner Advisors. Addresses health-related questions posed by the customer and provides educational material and information, and as necessary, referring the customer to the appropriate clinical provider. Provides training to Health Corner Advisors on existing Walgreen’s diagnostic devices and instruct them on the proper use and setup. Handles escalation and assistance with complex customer needs/questions and solutions. Provide adoption of existing Walgreens products and services that complement customer care, and refer them to other resources, services, and potential solutions related to their condition.
This role will serve as lead role in escalated healthcare assistance and advice, but will not diagnose or prescribe therapy for the customer based on their condition.