WEST ELM OUTLET, ASHEVILLE, NCSALES ASSOCIATEReports To: General or Associate ManagerType: Associate, Non-ExemptRESPONSIBILITIES:• Provide sincere, friendly and energetic customer service by exemplifying World-Class service standards.• Achieve established sales and contest goals.• Maintain knowledge of current sales and promotions.• Assist customers with special services including: gift wrap, gift registry, locating merchandise, catalog orders, special orders, backorders, charge sends, courier deliveries, and furniture orders.• Utilize effective selling techniques to build multiple sales and increase productivity.• Demonstrate comprehensive product knowledge, including features and benefits.• Accurately and efficiently perform register/POS transactions, sales, returns, exchanges, etc. (within timeliness standards)• Promote continued customer engagement through email capture, clienteling, opinion lab and social media. Give customer acompelling reason to want to stay connected.• Assist in implementation and maintenance of visual merchandise presentation, signage and lighting.• Uphold store maintenance and cleanliness standards.• Straighten, clean and help maintain stockroom as needed.• Process, ticket, and restock merchandise as needed.STOCK ASSOCIATE / TRUCK UNLOAD / PROCESSORReports To: General or Associate ManagerType: Associate, Non-ExemptRESPONSIBILITIES:• Accurately and efficiently locate merchandise and move to the location needed (within timeliness standards)• Ticket and stock merchandise in the stockroom or prepare for immediate distribution to the sales floor.• Provide feedback to supervisor regarding inventory levels and damages.• Organize stockroom by department and categories and stock merchandise on appropriate shelves or in off site locations. Adjuststocking to ensure aisles and exits are clear.• Ensure that merchandise is safely stored, properly ticketed packaged and logged, and easily located for replenishment.• Pack and log merchandise as required for customer deliveries.• Transport merchandise to and from remote stockroom locations and maintain accurate inventory records.• Ensure that the stockroom is clean, swept, with garbage removed and supplies organized.• Complete tasks listed on daily agenda or as assigned (i.e., maintenance of store, lighting, cleaning).• Ensure all appropriate stockroom procedures are followed to minimize loss to the company.REQUIREMENTS:SKILLS/KNOWLEDGE:• 1-2 years retail sales experience, (specialty retail preferred, but not required.)• 1-2 years customer service experience.• Proven ability to prioritize and handle multiple tasks simultaneously.PHYSICAL REQUIREMENTS:• Ability to be mobile on the sales floor for extended periods of time.• Availability to meet the Seasonal needs of the business. Associates must be available for annual inventory and entire holiday season.• Ability to lift and mobilize medium to large items, up to 75 lbs., while utilizing appropriate equipment and safety techniques.• Ability to operate POS system.EDUCATION: High school diploma (or equivalent) preferred.