We are looking to hire a Desktop Support Tech for a 6 month contract that will extend and eventually convert for the right candidate. We are in need of someone to come in to provide remote and desk side support. They should have strong customer facing skills and ideally 3 years of experience in previous enterprise Help Desk or Desktop Support roles.
Candidates should have experience supporting SaaS applications (Troubleshooting, Assigning, and managing), Azure AD, Windows and Mac OS, M365, Password Resets and other basic hardware and software. They should also have some familiarity with an Identity tool like Okta, Duo, or Azure SSO. Some of the SaaS apps that they use are smart sheets, air table, and Asana. They dont need to have experience with those specific apps, but should be from a SaaS heavy environment, and have experience deploying and bringing in licenses.
The role may require travel up to once a quarter.
Responsibilities:
• Serve as first point of contact for all information technology issues
• Respond to telephone calls and emails from employees for IT support
• Assist the end user community using remote tools by recording, resolving, and responding to issues
• Support Windows 10, Microsoft Office products (Word, Excel, PowerPoint, Outlook), network connectivity, VPN connectivity, office telephone and voice mail usage, and Mobile Device Management
– Troubleshoot, assign, and manage SaaS applications.
• Follow prescribed guidelines and procedures and seek guidance from technical lead as appropriate
• Function as a single point of contact for problems referred by other individuals and departments by providing close loop on routine queries
• Ability to accurately interpret and fulfill customer requirements to achieve customer satisfaction
• Understand team and organizational support structures
• Be on time each day for start of shift and maintain a good attendance record
Top Skills Details
1. 2-3 plus years of Help Desk Experience and or Deskside Support
2. Experience supporting SaaS applications (i.e. Smart sheets, air table, Asana, etc.) This includes assigning, managing, and troubleshooting.
3. Needs strong phone presence and personality
4. Experience supporting M365
5. Experience with an Identity tool like Okta, Duo, Azure SSO, or something similar
4. Basic Help Desk Skills: Azure AD, break fix, Windows and Mac support
Worksite Address
Bozeman, Montana
5 days a week onsite