Step into the role of a Bloomberg Customer Support team member to navigate customer questions, issues, and requests
Bloomberg is building the world’s most trusted information source and community for financial professionals. We use our dynamic network of data, ideas and analysis to solve difficult problems. Our customers around the world rely on us to deliver accurate, real-time business and market information that helps them make important financial decisions. A critical part of delivering on our promise is platinum-level client service across multiple departments and functions, every day.
Are you interested in finance and technology? Do you have strong communication and problem-solving skills? In this program, you’ll have the chance to learn and build key skills to pursue a career at Bloomberg.
So what’s in it for you?
• You’ll get the opportunity to see how client service skills come to life in job roles across Analytics and Sales and Customer Support.
• You’ll complete the program all at your own pace, completely open-access.
• You’ll receive a certificate of completion from Bloomberg that will help you stand out in the application process!
We hope this program helps you discover potential career development and mobility at Bloomberg!
This program is self-paced. It takes approximately 5-6 hours to complete.
Skills Learned:
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Prioritization and Task Management
Delighting Customers While Multi-Tasking- Multi-Tasking
- Prioritization
- Triage
- Time Management
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Problem Solving & Analytics
Determining and Solving for the Root Cause- Problem Solving
- Critical Thinking
- Root Cause Analysis
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Conflict Resolution
De-Escalating Difficult Situations- Conflict Resolution
- De-Escalation
- Customer Retention
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Resourcefulness and Resilience
Finding a Clear Path to Solutions Quickly- Composure
- Customer Experience
- Workplace Efficiency
